Refund policy

Beyond Formals - Order Terms, Return & Exchange Policy

Please keep this document with your order confirmation. It explains how your outfit is made and how any concern after delivery will be handled.

1. Made to order

Beyond Formals is a made-to-order brand. Every outfit is produced specifically for you after your order is placed, to the size or measurements selected or provided by you. Because each piece is made individually:

Returns or refunds for a change of mind are not accepted as a standard policy.
A preference for a different style, fit or measurement after production does not by itself qualify as a return or refund.
You are responsible for reviewing the applicable size guide or measurement guide and confirming your details before production begins.

2. Standard size orders

Please review the Beyond Formals size guide and select the size that is right for you before ordering.
A later request to change from the selected size to another size is treated as a customer-requested size change and is not automatically considered a Beyond Formals error. Applicable exchange shipping, alteration or rework charges may apply.
If Beyond Formals dispatches a size different from the size actually ordered, the matter will be reviewed as an error from our side.

3. Custom measurement (made-to-measure) orders

Your garment will be made according to the measurements and details provided and confirmed by you.
You are responsible for providing accurate measurements; production follows the measurements you approve.
If the garment is made incorrectly against your approved measurements, the matter will be reviewed and corrective action may be provided after verification.
If the garment has been made according to your approved measurements but you later prefer a different fit, looseness, tightness or measurement, the requested alteration or rework and applicable shipping charges may be chargeable to you.
Custom-fit garments are supported through alteration rather than exchange.

4. What Beyond Formals will review and support

We will review and support genuine issues attributable to Beyond Formals, including:

Wrong product, size, colour, fabric or approved specification sent.
Verified manufacturing or stitching defect.
Verified execution error against approved custom measurements.
Fabric or material materially different from the confirmed order specification.
Verified transit damage, subject to verification and the applicable logistics resolution.

Where an issue is verified as a Beyond Formals error, applicable reverse shipping and one corrective rework or alteration may be borne by Beyond Formals, subject to this policy.

5. Customer-requested changes and applicable charges

Additional shipping, alteration or rework charges may apply where a request arises because of:

Incorrect measurements provided by the customer.
Incorrect standard size selected by the customer.
Change of mind.
Preference for a different fit, or a request for a different measurement after production.
Preference for a different design, styling, colour, fabric or finish after order confirmation.
Customer-requested alteration or rework where the original garment matches the approved order specifications.

Such requests may be treated as customer-requested changes and applicable shipping, alteration or rework charges may apply. Size exchanges are permitted once per purchase transaction, subject to availability, and shipping for the exchange is chargeable at actuals: you can ship the item to us yourself, or, if we arrange a pickup, you pay the pickup charges, whatever they turn out to be. Any charge will be confirmed with you before we proceed.

6. Raising an exchange, fit-correction or rework request

Any exchange, fit-correction or rework request must be raised within 7 days of receiving the outfit. Requests raised after 7 days may not be accepted, subject to this policy.
Please share your order number, a clear description of the concern, and supporting photos or videos wherever applicable, by email or WhatsApp.
If the outfit arrives damaged, defective or is not what you ordered, please notify us within 24 hours of delivery, including your order number, transaction date, delivery address and a video of the product being unboxed that clearly shows the issue. Without the unboxing video, damage or incorrect-item requests may not be considered.
Please do not ship anything back until our support team has reviewed the request and confirmed the next step. The return address is shared by the support team only after verification and approval.

7. Product condition

To be eligible for exchange, alteration or rework, the outfit should be unworn, unwashed and unused, in its original condition, with all original tags, brand tags, packaging and accessories intact wherever applicable. The product should not show signs of alteration, washing, staining (including makeup or ink), perfume or fragrance, damage, wear or misuse. Products that do not meet these conditions may be deemed ineligible.

8. Exclusions

Final Sale, Custom Colour, Exclusive Embellishment and clearance items, accessories and gift cards are generally non-exchangeable, except in cases involving a verified manufacturing fault or an error attributable to Beyond Formals, subject to applicable law.

9. How a request is handled

You raise the request within the applicable timeline.
Beyond Formals verifies the order details, the approved size or measurements and specifications, and the supporting photos or videos.
If approved, a reverse pickup may be arranged where available; otherwise self-shipping may be requested. The returned product should reach us within 7 days of approval.
The returned product is inspected against the reported concern and the original order specifications.
Depending on the verified issue and feasibility, Beyond Formals may offer an alteration or rework, replacement, exchange, store credit or credit note, or another appropriate remedy.

No specific resolution is promised before verification is complete.

10. Timelines

Approved corrective rework or replacement generally takes approximately 7-10 working days after the returned piece is received. Timelines may vary depending on special fabrics, custom colours, embellishments or other circumstances. Delivery, alteration or resolution timelines are not guaranteed unless specifically confirmed for your order. Beyond Formals is not liable for delays resulting from circumstances beyond its reasonable control, including courier delays.

11. Refunds

Because Beyond Formals products are made to order, change-of-mind returns and refunds are not accepted as a standard resolution. Verified issues attributable to Beyond Formals will be addressed through the appropriate correction, rework, replacement, exchange, store credit or other remedy as applicable under the circumstances and applicable law. Refunds are not processed for customer preference changes, delayed courier timelines or refusal of delivery.

12. Your acknowledgement

By proceeding with your order, you acknowledge that the product is made-to-order and that the measurements or specifications selected or provided by you will be used for production. We therefore request you to carefully review your order details before production begins.

Nothing in this policy limits any rights available to you under applicable law. All terms are subject to applicable law. This policy is governed by the laws of India, and disputes are subject to the jurisdiction of the competent courts in Rajasthan, India. Beyond Formals may update this policy from time to time; the version published on beyondformals.com at the time of your order applies.

Customer care

Email: support@beyondformals.com
WhatsApp (messages): +91 820 930 4919
Phone (calls): +91 78499 89891, Monday-Friday, 10:00 AM - 6:30 PM IST

Thank you for choosing Beyond Formals. We are committed to delivering premium quality, comfort and style in every outfit you receive.