FAQs
Q. How do I place an order?
Simply select your desired outfit, customize the size and fit using our detailed guide, and proceed to checkout. If you need assistance, our customer service team is here to help at help@beyondformals.com.
Q. Do you offer custom sizes?
Yes, we specialize in custom-fit garments and offer sizes for all body types. You can provide your measurements during checkout or consult our fit guide for detailed instructions.
Q. What is the estimated delivery time?
Custom-fit garments take 7-10 business days to craft, and shipping typically takes 3-5 business days, depending on your location.
Q. What are the shipping charges?
We offer free shipping within India. For international orders, shipping fees vary based on location and will be calculated at checkout.
Q. Can I return or exchange a custom-fit item?
Custom-fit items are non-returnable unless there is a manufacturing defect.
Q. What is your refund policy?
Refunds are processed only for items that are defective or incorrect. For eligible refunds, you can expect the amount to be credited back to your original payment method within 7-10 business days.
Q. How do I request an exchange?
Please contact our customer service team within 2 days of receiving your order. Provide details of the issue along with photos, and we’ll guide you through the process.
Q. How do I ensure the perfect fit?
Use our detailed size guide to take accurate measurements. If you're unsure, contact our support team for personalized assistance.
Q. Do you accept international orders?
Yes, we ship worldwide. Delivery timelines and shipping fees depend on the destination and will be provided at checkout.
Q. What happens if my order arrives damaged or defective?
In the rare event of a defect or damage, please notify us within 48 hours of receiving the order. We will arrange a replacement or refund based on your preference.
